Overview
I worked on the PagoNxt developer portal, a global payments platform created by Banco Santander. PagoNxt provides innovative payment solutions and integrated services for merchants, SMEs, and large enterprises across Europe, Latin America, the UK, and the United States.
My role was to help centralize all technical documentation for the development teams, providing them with quick, secure access to the guides needed to work with PagoNxt APIs.
Challenge
The main challenge was to migrate all technical documentation from internal servers to a centralized, modern platform that could serve as a developer portal.
Before implementing solutions, I analyzed the current structure and workflows to identify pain points and opportunities to create a seamless experience for global teams. The portal needed to:
- Provide easy and secure access to technical documentation for teams worldwide.
- Support integration with APIs for efficient financial transactions.
- Ensure independent operation while complying with regulations across the EU, UK, and North America.
I also needed to organize and structure the content clearly, making it easy to access and maintain as the platform grew.
My Role
In this project, I took on multiple responsibilities: I migrated all documentation from internal servers to Document360, creating a centralized, secure, and fully searchable repository.
- I structured and organized content by documentation type, API, and use cases to make navigation easier for developers.
- I configured Document360 as a global developer portal, managing access permissions and version control.
- I provided support to the development teams and collected user feedback to improve usability and searchability.
- I collaborated closely with the development team in India, ensuring alignment on requirements, content migration, and platform functionality.
- I participated in regular meetings with business stakeholders, project managers, and technical teams to monitor progress, align objectives, and solve challenges efficiently.
Impact
Through this work, I helped PagoNxt centralize all technical documentation, which allowed teams to:
- Access resources quickly and securely across Europe, UK, and North America.
- Use a single, unified repository, eliminating scattered server information.
- Maintain continuous updates as new APIs and features were released.
- Work more independently, reducing support requests and speeding up payment integration.
Key Learnings
- Conducting a holistic analysis of existing systems is essential before implementing solutions.
- Being in direct contact with users and cross-regional teams helps adapt the platform to real needs.
- Centralizing documentation improves efficiency, security, and adoption.
- Regular meetings with business, project, and technical teams ensure alignment and timely resolution of challenges.
- Solutions must account for international operations, complying with regional regulations and standards.